Frequently Asked Questions

If you have a question that isn't answered down below or if you just want to chat, send us an email to mj.printsllc@gmail.com We are extremely responsive to all requests and will get back to you ASAP!

What’s your contact information ?

To contact us please send an email to mj.printsllc@gmail.com

We prefer to keep all communications electronic. This keeps a record of what was discussed and any of our team members can look back on past communications that have happened regarding an order.

We do not have a publicly listed phone number. We are a very small team and we process hundreds of designs, orders, customer requests per day. If you have an existing order and a phone call is necessary we will arrange one and reach out to you.

We aren't robots - we are real people, too.

Turn around time?

Our typical production time is estimated 7-10 business days (Mon-Friday) after your order has been placed. Once an order finishes production it is shipped via USPS and typically takes a few business days to get to your door.

In stock transfers and patches are ship same day or next day (Mon-Fri)

Custom apparel shipping estimated is 3-5 business day (Mon-Fri)

We work very hard to get your orders done and out to you as quickly as possible.

Do I need a commercial heat press?

Yes, in order to use our patches and transfers we highly recommended that you use a commercial grade heat press. Unfortunately, the Cricut Easy Press isn't designed to apply the exact same pressure evenly over the transfer in the way that commercial grade heat presses do. Please know that if you choose to use the Cricut Easy Press (or similar) you do run the risk of not having a quality finished product.

A home iron WILL NOT work!!!

Can your transfers and iron on patches go on 100% cotton?

Yes! These can go on any fabric including 100% cotton, polyester and mixes.

Screen Prints Transfers Pressing Instructions (commercial style heat press)

  • 325 degrees for 7 seconds
  • HEAVY EVEN PRESSURE
  • No teflon sheets, butcher paper, or any covers
  • Hot Peel, immediately peel the transfers when heat is removed

Iron On Patches (Chenille & Others) Pressing Instructions

  • Set heat press to 330-350 degrees on heavy pressure.
  • Lay patch on garment, cover with a teflon/butcher paper and press for 20 seconds.
  • Turn garment inside out and press for 35 seconds WITH NO COVERS.

Iron On Patch Washing Instructions

Iron on patches are permanent, we recommend you do not use laundry softener when washing.

Washing & Caring instructions for our products

Caring for your heat transfer decorated garment is simple and if applied and cared for properly. We recommend waiting at least 24 hours after pressing a garment to perform a wash / dry cycle.

  • Washing the garment inside out is the best way to prevent premature wear and tear.
  • Cold wash only and hang to dry or tumble dry inside out.

Iron On Patch Washing Instructions

Iron on patches are permanent, we recommend you do not use laundry softener when washing.